Privacy Policy

This policy explains how StreamHub Player (“we”, “us”, or “our”) handles information when you visit streamhubplayer.com, contact support, use a StreamHub app, or purchase or activate a TV license.

Looking for the app’s usage rules? Read our Terms of Service. This privacy policy is separate from those terms.

Privacy contact: support@streamhubplayer.com.

1. Information from the website and support

• Support messages: your email address and the information you choose to send, such as a question, purchase reference, or troubleshooting details. Please do not send passwords, full card details, or unnecessary personal information.
• Technical information: when your browser connects, our hosting service and providers of externally loaded resources receive connection information such as your IP address, browser details, requested URL, and request time.
• Usage and advertising information: pages using Google Analytics or AdSense send information about visits and interactions to Google. Our website analytics includes clicks on app downloads, TV license links, and Proton VPN offers. Cookies and similar identifiers can be involved.

2. Information used by the apps

StreamHub is a media player, not a provider of channels or playlists. The provider details you enter are used to connect to your chosen media provider. That provider receives the requests needed to sign in, retrieve your catalogue or programme guide, and play content, together with connection information such as your IP address. Its own privacy practices apply to those requests.

The apps store information on your device to remember profiles, provider details, preferences, favourites, and playback progress. The Android app uses secure storage for saved provider profiles and separate local storage for preferences and viewing-related features. This does not mean all app data stays on the device: purchases, advertising, messaging, and TV licensing also involve the services described below.

Running the app’s connection diagnostics makes additional requests to your selected provider to measure playback-related network performance. Removing a local profile or clearing app storage does not delete records held by your provider or by our licensing and other service providers.

3. Purchases, TV licenses, and trials

Website payments are handled through Stripe. Stripe receives the payment and billing details you enter in its checkout. Our website does not receive your full payment-card number or card security code.

For TV licensing, our server stores the checkout-session reference, selected plan, license key, purchase and expiry dates, and your email address when supplied through checkout. It also stores the TV device identifier and its activation or trial dates to deliver access, validate licenses, and enforce device and trial limits. A TV device identifier can be included when you open checkout from your TV.

We use an email service to send license information when email delivery is configured. Android Premium purchases and restores use Google Play, which processes billing and returns purchase information to the app. Website TV licenses and Google Play purchases are separate purchase flows.

4. Why information is used

Information is used to provide the website and player features, process purchases, deliver and validate licenses, answer support requests, prevent abuse and repeated trials, understand website usage, display advertising, and deliver app messages.

Where applicable law requires a legal basis, service and purchase processing relies on performing our agreement with you; required financial records rely on legal obligations; and security, abuse prevention, and support rely on legitimate interests, subject to your rights. Optional tracking or communications require consent where the law requires it. This policy describes data use; reading it or continuing to browse does not itself give consent.

5. Third-party services and disclosures

• Google Analytics and AdSense — website: measurement and advertising on pages where those services are loaded. Google receives page and device-related information and can use cookies.
• Google AdMob — Android app: advertising in the ad-supported app, involving device or advertising identifiers and ad interactions. See how Google uses information from partner sites and apps.
• OneSignal — Android app: notifications and in-app messages. Its SDK processes device and subscription identifiers, connection information, and app/message interactions. The app also sends a Premium-status tag to select relevant messages. See the OneSignal privacy policy.
• Stripe, Google Play, hosting, and email providers: payment, infrastructure, license delivery, and support services. Each receives the information needed for the relevant service and may also have its own legal responsibilities.
• Proton VPN affiliate links: these are optional sponsored links. Clicking one sends you to a partner site with referral information identifying the offer and source page; the partner receives the connection information from your visit. We may earn a commission. See the Proton VPN privacy policy.
• External resources and links: some pages load fonts from services such as Google Fonts or link to stores and other websites. Loading an external resource makes a request to that provider; following a link takes you to a service with its own privacy practices.

Information may also be disclosed when required by law or where necessary to investigate abuse, protect security, or establish or defend legal claims. A third party’s privacy policy does not replace our responsibility for how we use its service.

6. Cookies, advertising, and your choices

Google services and partner websites use cookies, device identifiers, and related technologies for functions such as measurement, advertising, and referral attribution.

You can block or clear cookies in your browser, review Google’s advertising settings through its linked privacy information, and manage app notifications and advertising settings on your device. Blocking cookies or disabling notifications does not necessarily stop every SDK connection, in-app message, or information transfer. Browser settings are not a substitute for any consent we are legally required to obtain.

For questions about these uses or to exercise an applicable right to object or withdraw consent, contact support@streamhubplayer.com. These requests do not automatically cancel a purchase or subscription.

7. How long information is kept

Retention depends on the purpose: providing an active license, dealing with support or disputes, preventing repeated trials or other abuse, and meeting applicable recordkeeping duties. Different service providers have their own retention settings and obligations.

License expiry does not automatically delete the associated payment, activation, or trial records from our server. The current TV trial system retains device trial records to recognise a device that has already used a trial. Local app data remains until removed through the relevant app or device controls; logging out alone can leave saved profiles and preferences on the device.

To ask about retention of a particular record or request deletion, email our privacy contact. We will assess the request against the applicable rights and any requirement to keep the record; we do not promise a single deletion period for every category of information.

8. Security and international processing

We use measures such as secure credential storage in the Android app and payment processing through dedicated providers. No website, device, or transmission method can be guaranteed completely secure. Protect your device, provider credentials, and license key, and avoid sharing checkout confirmation links.

Service providers can process information in countries other than your own. Processing locations and transfer arrangements depend on the provider and service. Contact us for information about the arrangements relevant to your data. This policy does not claim that all data is stored in one country.

9. Your privacy rights

Depending on your location and the applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information, restrict or object to processing, withdraw consent, or opt out of certain advertising-related uses. These rights can be subject to legal conditions and exceptions. You may also complain to the data-protection authority responsible for your location.

Send requests to support@streamhubplayer.com with enough information to identify the relevant interaction or purchase. We may ask for proportionate verification to protect your information. Do not email passwords or full payment-card details. Clearing local app data does not submit a server-side deletion request.

10. Children’s information

If you are a parent or guardian and believe a child has provided personal information through our services, contact us so we can review the circumstances and take appropriate action under applicable law. Device and store parental controls can help manage purchases, advertising, and access to content.

11. Changes and contact

We update this policy when our services or information practices change and revise the date above. Where applicable law requires additional notice or consent for a change, publishing an updated policy alone is not a substitute for it.

For privacy questions, contact StreamHub Player at support@streamhubplayer.com.